Translator Pro (the "Service") values the privacy of its users and complies with relevant laws including the Personal Information Protection Act. This Privacy Policy explains how user information is collected, used, and protected.
1. Personal information collected
The Service collects the following personal information:
- Required information: email address, name, profile photo (when linking a Google or Naver account)
- Optional information (social login): gender, birth year (when linking a Naver account)
- Automatically collected information: IP address, access timestamp, browser information, service usage records
- Optional information (waitlist signup): company name, intended use
2. Purpose of collection and use
Collected personal information is used for the following purposes:
- Service provision and account management
- User identification and authentication
- Service usage record management
- Service improvement and new service development
- User demographic analysis and marketing strategy (gender, birth year)
- Notice delivery and customer support response
3. Retention and use period
User personal information is retained for the duration of service use and is deleted without delay upon account closure or fulfillment of the collection purpose. However, where retention is required by relevant laws, information is retained for the corresponding period:
| Item | Retention period |
|---|---|
| Records of contracts or subscription withdrawal | 5 years |
| Records of payments and supply of goods | 5 years |
| Records of consumer complaints or dispute resolution | 3 years |
| Access logs | 3 months |
4. Provision to third parties
The Service does not provide personal information to external parties without user consent. The following are exceptions:
- When the user has given prior consent
- When required by law
- When requested through lawful procedures for investigative purposes
5. Outsourcing of processing
To provide a smooth service, the Service outsources personal information processing as follows:
| Outsourcing provider | Scope of processing |
|---|---|
| Supabase | Authentication and data storage |
| OpenAI, Anthropic, Google | AI translation processing |
6. User rights
Users may exercise the following rights:
- Request access, correction, or deletion of personal information
- Request to suspend processing of personal information
- Request account closure and deletion
7. Security measures
The Service takes the following measures to ensure the security of personal information:
- Encryption of personal information
- Installation and updates of security programs to prevent hacking
- Access permission management and restrictions
- Minimization and training of staff handling personal information
8. Use of cookies
The Service uses cookies to provide a better experience to users. Cookies are small text files that a website sends to the user's browser and are stored on the user's computer.
Users may refuse to store cookies through their web browser settings, but in that case some features of the Service may be limited.
9. Privacy officer
For inquiries about privacy protection, please contact the officer below:
Officer: Privacy Protection Officer
Email: admin@sapsaldog.com
10. Changes to this Privacy Policy
This Privacy Policy may change due to amendments in relevant laws or service policy. Changes will be communicated through notices within the Service.
Addendum
This Privacy Policy is effective from March 8, 2026.